"Getting the correct information to the right decision-maker at the right time cannot be overstated. Without it, you will be unable to improve planning, forecasting, production scheduling, supply chain management, and so on."

The 'and so on' worries me but the rest is spot on. The reality is we are swamped with data - the point regarding 'correct information' is the critical ingredient. It is this element that requires ICT to be blended into the behavioural patterns of those involved with decision-making. And, more to the point, commensurate action.

DIDA, from Henley Business School days, is the key acronym. DIDA? Data, collected and collated -> Information -> Decision -> Action. feedback loops become part of the ongoing get it right first time working